About Us
What We Do
A solutions focused company with 18+ years’ experience providing rapid and client focused technical support to 1 to 5500+ users. With a demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards. Areas of Expertise: Troubleshooting & Issue Resolution End-user Training & Support Root Cause Analysis Printer & Document Reproduction Support Total Cost of Ownership Utilization System Implementation Client Relationship Management Rapid Ticket Response Times Detailed Documentation Vendor Warranty Utilization
Our Specialty's
Areas of Epertise: Troubleshooting & Issue Resolution End-user Training & Support Root Cause Analysis Printer & Document Reproduction Support Total Cost of Ownership Utilization System Implementation Client Relationship Management Rapid Ticket Response Times Detailed Documentation Vendor Warranty Utilization
Past Experience
A previous career as a MECP certified advanced 12 volt electronics installer and a past multiple award winning competitor in both IASCA (International Auto Sound Competition Association) and MECA (Mobile Electronics Competition Association) in the sound quality field. Both emphasize attention to detail and quality. Code-Alarm Certified, Clifford Security Certified, Certified MI. Mechanic in Vehicle electronics 93-98. Extensive knowledge in residential and industrial network and Telco. wiring practices.